Root cause analysis (RCA) is a structured method used to identify the underlying causes of incidents or problems.
The goal is to determine what happened, why it happened, and how to prevent it from happening again. There are several methods for conducting RCA, but here are the main steps commonly involved in the process:
Define the Problem or Incident:
Collect Data
Identify Immediate Causes
Identify Contributing Factors
Root Cause Analysis
Develop Recommendations
Implement Corrective Actions
These steps provide a systematic approach to uncovering the root causes of incidents and implementing effective solutions to prevent their recurrence.
The process may vary slightly depending on the specific RCA method used and the nature of the incident being investigated.
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